What needs an answer now?
Proper requests can be brought into the agenda without treating every like, promotion or receipt as client work.
For property agents and brokers
Know which enquiry is still waiting.
Know which authorised conversations still need a reply, where they arrived, and how long they have waited.
Where did it arrive?
Email, WhatsApp, Messages/SMS and other verified routes keep their source and honest access state visible.
How long has it waited?
Elapsed time and reply state help the owner decide what to answer next; no commission or conversion outcome is guaranteed.
Current system boundary
Local-first and customer-controlled.
SM Crawler runs from the owner's computer. Keep that computer on whenever the platform or paired-device access is needed. The independent always-on private-cloud crawler is not a current offer.
Access boundary
Every route states what it can do.
Reply, view-only, approval and not-yet states remain explicit. Personal platform passwords are not requested or known by the operator; required revocable connection credentials may remain in the customer's controlled installation.